Return & Refund Policy

We work to satisfy every customer in terms of the quality of our products. However, if for some reason you don't like the item we offer 30 days absolute NO QUESTION return guarantee !

You can return the item in 30 days from the delivery date.

In order to request return, please contact us on service@innovatodesign.com

Here is some instructions you need to follow in order to insure your return is accepted.

1. The item you want to return must be in the original condition, unused, unaltered and in the original packing.
2. All returns must be send with valid tracking number in order for us to monitor the delivery and issue a refund as soon as the item is received and inspected.
3. All orders must be with printed RMA. You will be provided with RMA for your return when you submit a return request on our email. Please follow the instructions in the return center in order to insure faster refund of your money.
4. If the product is damaged or not as described the customer should notify us in 14 days from the delivery date. 

*All Refunds are processed in 5 days from receiving the item back in our warehouse.

Conditions for all returns:
1. All packages must be returned with valid tracking number and RMA
2. For change of mind orders the buyer pays the return shipping costs.
3. For damaged or defective items the cost of the return is on us.
4. Original shipping cost is not refundable.
5. ONLY products that are returned following the instructions will be refunded.
6. If you refuse the item upon delivery you will not be refunded. There is no tracking number when the item is refused and in 90% the cases the item does not reach our office.

We reserve the right to change or add additional requirements to this policy at any time.

For wedding rings and sets:
*Due to increased number of buyers purchasing multiple wedding rings and sets to choose from and then returning them all except the chosen model - we implement 30% restocking fee + covering all shipping fees for that orders. This policy is implemented only for customers buying more than 2 sets in separated orders.