We work to satisfy every customer in terms of the quality of our products. However, if for some reason you don't like the item we offer 30 days absolute NO QUESTION return guarantee !
You can return the item in 30 days from the delivery date or 60 days from the order date which comes first.
In order to initiate a return you need to submit a return request and follow the instructions.
Here is some instructions you need to follow in order to insure your return is accepted.
1. The item you wan't to return must be in the original condition, unused, unaltered and in the original packing.
2. All returns must be send to our warehouse: Chervena Roza, bl. 36, vh. V, Sofia, 1404, Bulgaria
3. All returns must be send with valid tracking number in order for us to monitor the delivery and issue a refund as soon as the item is received and inspected.
4. All orders must be with printed RMA. You will be provided with RMA for your return when you submit a return request from our return center. Please follow the instructions in the return center in order to insure faster refund of your money.
Conditions for all returns:
1. All packages must be returned with valid tracking number and RMA
2. The buyer pays the cost for the return.
3. Original shipping cost is not refundable. In some cases we may decide to refund the shipping costs, but this will only be on our own judgement.
4. ONLY products that are returned following the instructions will be refunded.
5. If you refuse the item upon delivery you will not be refunded. There is no tracking number when the item is refused and in 90% the cases the item does not reach our warehouse.
We reserve the right to change or add additional requirements to this policy at any time.